Patient Navigator - Pasadena, CA

Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Saving Lives with Early Detection | HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes.

Position Details

Location: Fair Oaks – Pasadena, CA
Schedule: Monday–Friday, 3:00 PM - 8:00PM
Employment Type: Full-Time | In-Person
Bilingual English/Spanish: Preferred

About the Role

The Patient Navigator plays a critical role in guiding patients through key stages of their hereditary cancer genetic testing journey. This position combines patient education, care coordination, and phlebotomy support to deliver a seamless, compassionate, and high-quality patient experience.

In this role, you will work closely with a multidisciplinary clinical team and partner clinics to coordinate testing, support patients, and ensure efficient workflows. This position offers competitive compensation, a comprehensive benefits package, and stock options within a growing healthcare technology organization.

Key Responsibilities

Patient Navigation & Communication

• Guide patients through the hereditary cancer genetic testing process from start to finish.

• Provide clear, compassionate education on testing, procedures, and next steps.

• Serve as a primary point of contact for patients, ensuring a supportive and informed experience.

• Conduct structured patient consultations to promote clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

• Build strong relationships with partner site staff, providers, and clinical teams.

• Support daily workflow integration and serve as a trusted extension of partner clinics.

• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.

Workflow Ownership & Follow-Up

• Manage patient cases, scheduling, follow-ups, and workflow coordination.

• Proactively identify and resolve barriers to testing or completion.

• Ensure timely callbacks and consistent communication with patients and partners.

Clinical Support & Specimen Collection

• Perform venipuncture and collect blood specimens for genetic testing.

• Ensure proper patient identification, specimen labeling, handling, and transport.

• Follow clinical protocols, safety standards, and compliance requirements.

• Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

• Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.

• Support insurance verification and prior authorization processes as needed.

• Maintain HIPAA compliance and accurate data entry.

• Confidently answer patient questions about testing and next steps.

Patient Experience & Problem Solving

• Create a welcoming, professional, and supportive environment for patients.

• Address patient concerns with empathy and clear communication.

• Help resolve scheduling, insurance, and workflow barriers.

• Identify opportunities to improve patient engagement, testing completion, and outcomes.

Required Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.

• Minimum of 2 years of clinical experience in a front-office or back-office setting.

• Minimum of 2 years of experience with insurance verification and prior authorizations.

• Current Basic Life Support (BLS) certification.

• Experience with diagnostic or genetic specimen collection.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Valid driver's license and reliable transportation if travel is required.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.

• 2+ years of experience in an outpatient clinic or patient service center.

• Experience in genetics, oncology, women's health, or specialty diagnostics.

• Familiarity with EMR/EHR systems and strong documentation skills.

• Previous high-touch, patient-facing healthcare experience.

• Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Why Join HALO Dx?

• Make a meaningful impact through early detection and advanced diagnostics.

• Enjoy a consistent weekday schedule with no weekends, nights, or holidays.

• Join a growing healthcare technology organization with opportunities for professional development and advancement.

Benefits Include:

• Medical, dental, vision, and life insurance

• 401(k) plan

• Paid vacation, holidays, and sick time

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Disability insurance

• Employee discounts

• Stock options

• Ongoing training and professional growth opportunities

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process. Applicants who need a reasonable accommodation to apply or perform the essential functions of the role should contact the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time.

Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care!