Payroll Specialist III

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in India.
About the opportunity
As a Payroll Specialist III, you will deliver accurate, timely payroll services for assigned clients, covering processing, reconciliation, auditing and transmission. You will resolve complex payroll matters, meet contractual and legislative requirements, and support peers and customers.

What you’ll get to do
• Process, reconcile, audit and transmit end-to-end payroll, including payroll changes, tax forms, payments, benefits and garnishments, accurately and on time.
• Manage quarter-end and year-end processing; for Canada, reconcile monthly tax remittances and interpret garnishment requirements and process Records of Employment (ROEs) as needed.
• Audit peer work and client data, maintain quality standards, and meet and report on service-level agreement (SLA) metrics and contractual and legislative requirements.
• Resolve client, employer and employee inquiries with internal partners; lead customer meetings when required and support Client Relationship Executives.
• Manage client and consumer cases and administrative tasks, keeping documentation complete, accurate and timely with minimal supervision.
• Guide payroll specialists, train peers and customers, improve processes, and create and update standard operating procedures with quarterly document reviews.
• Execute minor product configuration updates, including PCR Lite where applicable, and follow established change-control standards.

Skills and experience we value
• 3.5- 5.0 years of Canadian payroll knowledge (maximum 5.5 years) and participation in 2–3 year-end payroll processing cycles.
• End-to-end payroll experience across multiple clients, including payrolls of 2,500+ employees and complex customer requirements.
• Knowledge of payroll, benefits, garnishments, ROEs, taxation and applicable legislation, with strong quality-control and auditing skills.
• Intermediate to advanced Microsoft Excel proficiency, supported by analytical, organizational and problem-solving skills.
• Fluent written and spoken English, with the ability to communicate and collaborate effectively with clients and internal teams.
• Strong time management and understanding of SLAs and payroll deliverables; independent decision-making, teamwork and ownership from start to finish.
• Relevant industry certifications, or willingness to obtain them after employment, and a commitment to continuous learning in a changing environment.

What would make you really stand out

• Multinational payroll processing experience across the United States and Canada.
• Bilingual proficiency in French and English.
• Experience with Dayforce HCM or similar cloud payroll technology.
• Experience delivering payroll services in an outsourced environment.