Public Safety Officer

Job Title:  Public Safety Officer

Department: Public Safety

Reports to: Director of Public Safety

In this role, you will help ensure the safety and well-being of our guests and associates across Camelback Resort. You will respond to incidents, assist with emergencies, conduct patrols, and help maintain a safe, secure, and welcoming environment throughout the resort. If you enjoy working in a fast-paced environment, helping others, and being part of a team dedicated to safety, this role could be a great fit for you.

Key Responsibilities:

• Use proper radio etiquette and maintain clear communication with team members and other departments.

• Maintain and review daily activity logs and complete accurate, detailed incident and accident reports.

• Maintain confidentiality when handling guest and associate incidents and sensitive information.

• Respond to emergency situations, including medical emergencies, security concerns, guest complaints, and disturbances.

• Administer First Aid and CPR/AED assistance as necessary and within the scope of training and certification.

• Investigate reports of assaults, altercations, property loss, accidents, illnesses, and other incidents, following established procedures.

• Patrol assigned areas throughout the resort to identify safety hazards, deter unauthorized access, and help maintain a secure environment.

• Monitor surveillance cameras and other security systems, as applicable.

• Assist authorized personnel with access to secured areas and maintain knowledge of hotel and guestroom locking systems.

• Monitor associate entry and exit points and report suspicious or unauthorized activity.

• Provide escorts for individuals carrying money or other items of value, as requested.

• Assist local emergency services and outside agencies as needed, maintaining effective communication and cooperation.

• Maintain awareness of applicable local, state, and federal laws, regulations, and limitations of the position.

• Identify and report safety hazards across indoor and outdoor areas of the resort, including areas affected by changing weather and seasonal operations.

• Provide professional, helpful, and courteous service when assisting guests, associates, and visitors.

• Attend staff meetings, daily briefings, and other meetings as requested.

• Follow all resort policies, safety procedures, and established standards.

• Perform other duties as assigned.

Qualifications & Requirements:

• High school diploma or equivalent required.

• Current CPR/AED and First Aid certifications required.

• Valid Pennsylvania driver's license required.

• Six months of experience in public safety, security, or related field preferred.

• Must be RAMP certified and must comply with RAMP regulations.

• Basic computer skills, including the ability to complete reports and maintain electronic records.

• Basic mathematical skills, including the ability to add, subtract, multiply, and divide.

• Effective verbal and written communication skills, with the ability to interact professionally with guests, associates, and outside agencies.

• Ability to work independently and collaboratively as part of a team.

• Ability to remain calm, exercise sound judgment, and respond appropriately in stressful or emergency situations.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Ability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on resort operational needs.

• Ability to work indoors and outdoors throug