QSSK- SALES SUPERVISOR

JOB TITLE: SALES SUPERVISOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Sales Supervisor to work in Kenya.

Job Purpose

The Sales Supervisor is responsible for sales planning, leading, coaching, and motivating a team of market activators to achieve sales targets, deliver excellent customer service, and ensure compliance with policies and procedures. The role involves target setting, monitoring team performance, providing continuous training, preparing daily reports, and driving productivity to meet business objectives.

Key Responsibilities

1. Team Leadership & Management

· Supervise, guide, and motivate market activators to achieve set targets.

· Conduct daily team briefings, coaching sessions, and performance reviews.

· Monitor attendance, punctuality, and adherence to work schedules.

· Foster a positive and high-performance sales culture.

2. Sales Performance Management

· Track and analyze daily, weekly, and monthly sales performance.

· Ensure achievement of sales KPIs and revenue targets.

· Identify performance gaps and implement corrective action plans.

· Prepare and submit sales performance reports to management.

3. Coaching & Development

· Train new and existing sales agents on products, sales techniques, and customer engagement.

· Conduct side-by-side coaching and call monitoring where applicable.

· Develop action plans for underperforming team members.

· Support career growth and succession planning within the team.

4. Customer Experience

· Ensure customers receive professional and quality service.

· Handle escalated customer complaints and resolve issues promptly.

· Monitor customer feedback and implement improvement initiatives.

5. Operational Excellence

· Ensure compliance with company policies, procedures, and regulatory requirements.

· Maintain accurate sales records and documentation.

· Support implementation of sales campaigns and promotional activities.

6. Reporting & Analysis