QSSR-CHIEF OPERATING OFFICER (COO)

CHIEF OPERATING OFFICER (COO)

Position: Chief Operating Officer (COO)

Level: Senior
Industry: Manufacturing / FMCG
Experience: Minimum 5 years in a senior operations or management role
Education: Bachelor's degree in a relevant field
Location: Ntarama, Bugesera District

1. Purpose of the Recruitment

We are seeking a highly competent, self-driven, and results-oriented Chief Operating Officer (COO) to oversee and manage the day-to-day operations of our manufacturing business. The ideal candidate must be a strong leader with excellent problem-solving abilities, sound commercial judgment, and the ability to make quick, effective decisions in a fast-paced manufacturing environment.

We require someone who can take ownership of operations, drive productivity, improve operational efficiency, manage teams effectively, and ensure that company objectives are achieved.

2. Key Responsibilities

The successful candidate will be responsible for:

• Overall Operations Management: Oversee daily manufacturing operations, production planning, maintenance, warehousing, logistics, and supply chain activities.
  
• Production Efficiency: Improve production output, minimize downtime, reduce waste, and optimize the use of raw materials, labor, energy, and other resources.
  
• Leadership and Team Management: Lead, motivate, and hold departmental managers and employees accountable for their performance and results.
  
• Strategic Execution: Translate company objectives into practical operational plans and ensure their timely implementation.
  
• Problem-Solving and Decision-Making: Identify operational challenges quickly, assess available options, and implement effective solutions without unnecessary delays.
  
• Quality and Compliance: Ensure that production processes meet required quality standards, workplace safety requirements, and applicable regulatory requirements.
  
• Cost Control and Profitability: Monitor operational costs, identify inefficiencies, and implement measures to improve margins and overall business performance.
  
• Performance Monitoring: Establish and monitor key performance indicators (KPIs) covering production, quality, maintenance, costs, delivery, and employee productivity.
  
• Cross-Departmental Coordination: Ensure effective collaboration between production, quality control, procurement, sales, finance, human resources, and other departments.
  
• Continuous Improvement: Build a culture of accountability, discipline, innovation, and continuous improvement throughout the organization.
  

3. Required Qualifications and Experience

Candidates should meet the following requirements:

• A bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Operations Management, Supply Chain Management, Business Administration, or another relevant field.
  
• A minimum of 5 years of relevant professional experience, preferably in manufacturing operations, with demonstrated responsibility for managing teams, processes, or multiple departments.
  
• Proven experience in a manufacturing company, preferably within FMCG or other fast-moving production environments.
  
• Demonstrated ability to lead teams, manage competing priorities, and deliver measurable operational results.
  
• Strong understanding of production planning, cost management, quality assurance, maintenance, and operational performance.
  
• Excellent organizational, analytical, communication, and problem-solving skills.
  
• Proficiency in using operational reporting systems, spreadsheets, and relevant business management software.
  

4. Personal Attributes and Leadership Competencies

We are particularly interested in a candidate who demonstrates the following qualities:

• Self-driven and proactive: Takes initiative, identifies problems, and acts without waiting for constant direction.
  
• Quick-thinking and decisive: Responds effectively to unexpected challenges and makes sound decisions under pressure.
  
• Strong leadership: Commands respect, motivates teams, delegates effectively, and holds people accountable.
  
• Results-oriented: Focuses on measurable improvements in productivity, efficiency, quality, and profitability.
  
• Hands-on and practical: Understands factory-floor realities and is willing to engage directly with operational challenges.
  
• High integrity and discipline: Demonstrates professionalism, fairness, consistency, and sound judgment.
  
• Strong ownership mentality: Takes responsibility for departmental performance and follows through on commitments.
  
• Commercially minded: Understands how operational decisions affect costs, cash flow, product quality, customer satisfaction, and profitability.
  

5. Preferred Candidate Profile

The preferred candidate should have:

• Approximately 35–45 years of age, subject to applicable employment and recruitment laws.
  
• Experience working in a structured manufacturing environment.
  
• A track record of improving production efficiency, reducing operational costs, and developing high-performing teams.
  
• Experience managing supervisors, department heads, or other middle managers.
  
• The ability to work independently while aligning operational decisions with the company's overall business strategy.
  
• Available to work 6 days a week and with flexible hours. This means he/she may be required to exceed regular working hours due to seniority of the role.
  

6. Expected Outcomes

The successful candidate will be expected to:

• Improve production efficiency and overall equipment utilization.
  
• Reduce avoidable downtime, wastage, and operational costs.
  
• Strengthen accountability and performance management across departments.
  
• Improve coordination between production and supporting functions.
  
• Establish reliable operational reporting and KPI monitoring.
  
• Develop a disciplined, productive, and results-driven workforce.
  
• Ensure consistent achievement of production targets, quality standards, and delivery commitments.
  

Q-Sourcing Servtec is an equal opportunity employer.

Deadline: 10th November 2026. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.