Resident Liaison Officer (Warm Homes Wave 3)

Resident Liaison Officer

• East Suffolk Council

• Address: Riverside, Lowestoft, Suffolk NR33 0EQ

• Salary: £29,542 - £32,046 (Band 4)

• Hours: 37 hours per week, with part-time and flexible working options considered.

• Contract: Fixed term until July 2028

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Housing Investment team as a Resident Liaison Officer.

The role:

The Resident Liaison Officer will play a key role within the Warm Homes Wave 3 Delivery Team, acting as the main point of contact for residents throughout the delivery of energy efficiency improvement works. The postholder will build positive relationships with tenants, provide information and support on the programme, coordinate property access, and act as the link between residents, contractors and retrofit assessors. The role involves regular resident engagement, helping to overcome barriers to access and ensuring works are delivered in a way that supports a positive customer experience while maintaining accurate records and audit trails.