Sales Advisor (Key Holder)

Position: Sales Advisor / Key Holder (Part time) 8 hours per week (with opportunity to work overtime)

Location: Samsonite Store, Designer Outlet Cheshire Oaks, Unit Kinsey Road, Ellesmere Port, CH65 9JJ

Availability: November 2026

Job Purpose

As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace.

You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite’s spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.

The Key Holder position includes but is not limited to the following major accountabilities:

Customer Service

• Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
• Provide accurate information about product features, warranties, and after-sales services.
• Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
• Build customer loyalty and encourage repeat purchases through personalized service.
• Deliver inspiring service that reflects Samsonite’s commitment to excellence.

Store Performance & Analysis

• Has awareness of every communication and instruction sent to the store.
• Is aware of store budget and targets and has a good understanding of KPI’s.
• Reports any information that can contribute to the success of the store.

Stock Management

• Assists in managing stock.

• Ensures correct pricing of products displayed on the shop floor.

• Minimize losses to achieve the company shrinkage target below 0.5%.

• Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human Resources Management

• Assists in training, coaching, motivating, developing and retaining staff.

• Assists in developing team spirit.

Operations

• Is aware of and applies to each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.

• Completes and maintains all required paperwork meeting the required deadlines.

• Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.

• Performs all reasonably relevant duties that are requested by the Store Manager.