Senior Manager - Digital Product Operations

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

This Senior Manager role will focus on product go-to-market and operations across Amex Digital Labs’ evolving Web3 landscape, including stablecoin and blockchain use cases. This person will serve as a central business contact to drive risk-related product requirements and support the launch of innovative Web3 products and pilots, balancing speed to market with the critical need for robust controls and risk mitigation. This person will develop a deep understanding of strategic product initiatives while building strong subject matter expertise in Amex policies, processes, and the evolving risk and regulatory considerations associated with Web3 technologies.

Responsibilities:

• Drive go-to-market implementation and product operations for new digital payment and membership related initiatives, specifically in the Web3 space; activities include:
• Lead end-to-end internal management for key Web3 initiatives
• Project manage across Amex Digital Labs teams (GTM, Product Development, Business Development) and other key relevant partners (e.g., Operational Excellence, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
• Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

Minimum Qualifications:

• Strong interest in the Web3 space
• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational
• Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling via PowerPoint presentations
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
• Bachelor's degree required

Preferred Qualifications:

• Prior experience in articulating product functionality and demonstrating technical acumen a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.