Senior Pickup Operations Manager

Senior Pickup Operations Manager

Compensation: $70,000–$95,000 per year

Position Overview
Lead pickup operations across service regions, ensuring service commitments, customer experience, and operational performance. On-site role in Eastvale, California.

Responsibilities
• Manage pickup operations and service-level performance across regions.
• Monitor pickup timeliness and operational results.
• Oversee driver dispatch and improve daily routing efficiency.
• Coordinate service for key accounts and high-volume customers.
• Investigate and resolve operational exceptions and service failures.
• Analyze operating costs and implement cost controls.
• Optimize routes and dispatch plans.
• Monitor KPIs, including on-time pickup, route utilization, service quality, and productivity.
• Collaborate with warehouse, transportation, and customer service teams.
• Develop processes and continuous improvement initiatives.
• Plan peak-season capacity and operational contingencies.

Qualifications
• Bachelor’s degree preferred.
• Five or more years in logistics operations, transportation coordination, dispatch management, or pickup operations.
• Strong understanding of routing, dispatch, and customer service operations.
• Experience managing KPIs and process improvements.
• Strong analytical, communication, and leadership skills.
• Ability to manage priorities in a fast-paced environment.
• Proficiency in Excel and operational reporting tools.

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