Service Advisor Customer Support Representative

Description

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. This is a great opportunity for a knowledgeable service writer representative to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

The ideal candidate is a customer-focused professional who thrives in a fast-paced environment, possesses strong technical and computer skills, enjoys working with people, and is passionate about helping customers while contributing to a positive and successful team culture. They are motivated, organized, and committed to supporting the growth and success of Clarke Power Services. We would like to talk with you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceptional customer service skills with a proven ability to build and maintain strong customer relationships.
• Strong multitasking abilities and the capability to prioritize workload effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency with Microsoft Office and service management software.
• Highly organized with strong attention to detail and follow-through.
• Ability to work collaboratively with customers, technicians, parts personnel, and management.
• Positive, professional demeanor with a customer-first mindset.
• Commitment to delivering outstanding service and achieving customer satisfaction.
• Solicit the sale of new or additional services
• Strong Data Entry Skills
• Utilizes a computer system for updating customers on ongoing repairs in the shop or field, processing service invoices to include warranty claims.
• Communicating with customers in person, over the phone, and using a computer
• Handle/resolve service-related concerns

EDUCATION and/or EXPERIENCE

• 2+ years experience in Diesel/Auto/Parts field REQUIRED
• High school diploma or general education degree (GED)
• Previous experience as a Service Advisor, Service Writer, or in a customer-facing role within the diesel, truck, automotive, fleet, or heavy equipment industries.
• Experience assisting with leadership responsibilities, team development, or operational support.
• Demonstrated passion for success, continuous improvement, and achieving performance goals.
• Strong desire to contribute to and help build a positive, team-oriented workplace culture.
• Knowledge of diesel engines, truck maintenance, and repair processes.
• Experience with estimating, scheduling, warranty administration, and repair order management.
• A diesel technician background is strongly encouraged
• ASE certifications are strongly encouraged
• A Driver’s License is required
• CDL is a Plus

PHYSICAL and SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use their hands to touch, handle, and feel, and reach with their hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
• Must be able to read and write. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Why should you apply?

Clarke is over 60 years old and growing strong. We provide training, a highly competitive salary, a hiring bonus, a full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, and Vision Insurance starts the first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

Clarke Power is an Equal Opportunity Employer