Service Assurance Specialist – Connected Crew & Optimised Flying
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Key details
- Location
- London, United Kingdom
- Work style
- Hybrid
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Join easyJet as a Service Assurance Specialist – Connected Crew & Optimised Flying and play a critical role in keeping our airline moving with the unique opportunity to support the technology driving our pilots, cabin crew, and flight operations teams.
Service Assurance Specialist – Connected Crew & Optimised Flying
Luton | Full-time | Hybrid
20% bonus • 7% pension • Staff travel benefits
We support hybrid working, and you’ll spend 40-60% of your time each month in the office.
You’re someone who stays calm when technology affects the live operation, brings the right people together and keeps services stable for pilots, cabin crew and flight operations teams.
The opportunity
Connected Crew & Optimised Flying brings together the technology behind real-time crew information, crew training, safety intelligence and flight and fuel optimisation across easyJet’s network. These services support confident decisions, operational continuity and more efficient flying every day.
As Service Assurance Specialist, you’ll help keep this technology stable, resilient and ready for operation. Working within the Crew Device and Platform team, you’ll coordinate service assurance, incidents, operational readiness and continuous improvement across product teams, suppliers and operational partners.
“This role is at the point where technology meets the live flying operation. We need someone who can coordinate clearly during disruption, spot recurring issues and make sure new services are genuinely ready before they reach our crews.” Head of Technology: Connected and Optimised Flight Operations Products
The team & culture
You’ll work closely with Product Managers, Technical Specialists, Operational Support Analysts, suppliers and colleagues across crew, training, safety and flight operations. The environment is collaborative and operationally focused, with clear standards, shared accountability and a strong emphasis on learning from incidents rather than simply moving on from them.
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Join easyJet as a Service Assurance Specialist – Connected Crew & Optimised Flying and play a critical role in keeping our airline moving with the unique opportunity to support the technology driving our pilots, cabin crew, and flight operations teams.
Service Assurance Specialist – Connected Crew & Optimised Flying
Luton | Full-time | Hybrid
20% bonus • 7% pension • Staff travel benefits
We support hybrid working, and you’ll spend 40-60% of your time each month in the office.
You’re someone who stays calm when technology affects the live operation, brings the right people together and keeps services stable for pilots, cabin crew and flight operations teams.
The opportunity
Connected Crew & Optimised Flying brings together the technology behind real-time crew information, crew training, safety intelligence and flight and fuel optimisation across easyJet’s network. These services support confident decisions, operational continuity and more efficient flying every day.
As Service Assurance Specialist, you’ll help keep this technology stable, resilient and ready for operation. Working within the Crew Device and Platform team, you’ll coordinate service assurance, incidents, operational readiness and continuous improvement across product teams, suppliers and operational partners.
“This role is at the point where technology meets the live flying operation. We need someone who can coordinate clearly during disruption, spot recurring issues and make sure new services are genuinely ready before they reach our crews.” Head of Technology: Connected and Optimised Flight Operations Products
The team & culture
You’ll work closely with Product Managers, Technical Specialists, Operational Support Analysts, suppliers and colleagues across crew, training, safety and flight operations. The environment is collaborative and operationally focused, with clear standards, shared accountability and a strong emphasis on learning from incidents rather than simply moving on from them.
What we’re looking for
You’ll have experience supporting technology services in a complex live environment, with a good understanding of service assurance, incident management and IT service-management processes. You’ll be comfortable coordinating across internal teams and third-party suppliers when priorities are moving quickly.
You’ll understand operational readiness, service transition and the importance of clear documentation, testing, support ownership and recovery plans. Strong troubleshooting and analytical skills will help you turn incidents and service data into pr