Slots Attendant
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Key details
- Location
- Dover, DE, United States
- Work style
- Onsite
- Job type
- Part-time
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 18h ago
Skills
customer service
About the role
Responsibilities:
- Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally’s Dover.
- Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a “card” to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
- Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
- Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
- Assists patrons with ticket information, its functions and benefits.
- Responsible for initiating and accurately key padding jackpot requests through the computer system.
- Responsible for processing taxable jackpots up to and including $5,000.
- Responsible for the security of keys and data system cards issued from check-in to check-out.
- Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
- Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
- Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
- Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
- Remains current on all events and marketing promotions taking place at Bally’s Dover.
- Responds promptly to all telephone inquiries.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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