Sr. IT Architect

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Essential Job Results

Develops state-of-the-art technology solutions by analyzing IT proposals for cost and technology impact to ensure alignment with Company strategies and objectives. Provides technical review of products, design packages, procedures and reports. Delivers reliable high performance applications and technical services.

Duties may be included as follows.

• Provides a highest level of technical expertise in development and support of new or enhanced business intelligence and data warehousing applications. Performs full life cycle development including, requirements gathering, analysis, design, development, documentation, implementation, testing and debugging.

• Researches, designs and develops product hardware and software interfaces by applying expertise in hardware engineering and software design theories. Designs, architects, installs, configures and maintains system hardware and software infrastructure components.

• Develops and implements proactive monitoring of critical business services to ensure availability. Integrates monitoring principles into the IT systems development life cycle project work.

• Delivers system enhancements by planning and recommending innovative technologies. Works closely with management to determine longer-term technical needs and direction. Develops and implements cost effective approaches and/or automation solutions that lower operating costs.

Ensures projects are completed according to defined success criteria by leading teams, or providing advanced technical guidance, in the design, development and implementation of large-scale system architecture projects. Assumes technical leadership and ownership of complex issues.

Promotes the highest level of technical mastery by serving as subject matter expert in multiple IT fields. Provides management consultation regarding technical solutions and/or best practice and compliance options to solve complex technical matters.

Protects the Company by creating long-term plans to maximize technology reliability and prevention of failure. Provides timely resolution to complex, emergent and long-term architectural issues.

Interfaces with vendors to resolve issues

Maintains technical currency by reviewing trade publications, researching technical documentation and pursuing training relevant to Company operating environments. Maintains working understanding of client business functions.

Handles business sensitive information with the highest level of confidentiality.

Experience

Minimum 10 years related experience in functional areas, including progressively responsible experience in IT architecture design and function, system deployments, systems life cycle management, operations, infrastructure and communications.

Education

Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field or an equivalent combination of education and experience. Master’s degree preferred.

Skills

May require any combination of the following skills.

• Agile Software development Oracle databases/tools
• System performance monitoring, analysis and management
• SNMP compliant monitoring tools and concepts
• SQR for report writing and data analysis
• JAVA and Java EE
• C or C++
• Visual Basic and/or Web application development
• Build tools including Maven and Ant
• Jenkins, Cobeture, PMD, FindBugs
• SOAP, XML, Web services and UDDI
• Certifications in relevant operating systems, CCNA (Cisco Certified Network Associate) required or must attain with 18 months of employment in this position, CCNP (Cisco Certified Network Professional) certification preferred
• Nortel, PBX, ACD design and support
• IVR application design support
• Nortel BARS (Basic Alternate Route Selection) and NARS (Network Alternate Route Selection)
• Cisco Networks, TCP/IP, VPN, Firewalls, Frame Relay, and VSAT. X.25, Managed Internet circuits, Linux platforms, Windows platforms and UNIX platforms.
• Data warehousing and business intelligence applications experience. Extract, Transform and Load (ETL) design, programming and testing.
  Experience designing star schema dimensional data models for Data Marts and/or Data Warehouses.
  Experience developing complex database tier applications using Oracle PL/SQL.
  Experience developing OLAP cubes and production reports using Cognos or similar products.
• Intermediate proficiency in Microsoft Office Suite.

• Demonstrated ability to manage software development projects through completion.
• Effective interpersonal skills to communicate effectively with end users.
• Advanced technical mastery in area of specialty or broad multi-disciplinary knowledge.
• Demonstrated ability to effectively communicate architectural and business-impacting issues to all levels in the organization.
• Demonstrated ability to apply problem analysis/resolution techniques and engineering design capabilities.
• Demonstrated ability to influence key stakeholders and technical personnel.

Accountability

Provides work direction and mentoring for lower-level staff. Receives operational guidance on duties, service standards and goals. Technical expert expected to perform duties with limited directional feedback.

Leadership

Exhibits personal characteristics and professional standards that serve as a role model for others. Provides guidance and/or serves as a technical resource to less experienced staff.

Simplifies complex processes and organizes people and activities to get things done.

Knowledge

Expert functional and technical know-how to meet professional standards and succeed in the job. Significant knowledge of architectural design principles, business processes, and competitive trends and developments. Seeks, acquires, and applies new knowledge and skills, including emerging industry practices.

Relationship Management

Conveys and obtains information both internal and external to the department. Shares new concepts and approaches with others. Uses written verbal or electronic skills to communicate effectively with a variety of levels in the organization, including those less familiar with computing terminology.

Problem Solving

Uses rigorous logic and methods to solve most technically complex problems. Uses a wide degree of creativity and latitude to analyze and resolve problems.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.