Student Housing Coordinator - Meritus School of Osteopathic Medicine

Student Housing Coordinator

Meritus School of Osteopathic Medicine | Meritus Commons | Hagerstown, MD

Are you passionate about creating exceptional student experiences and building vibrant residential communities? The Student Housing Coordinator plays a key role in shaping the living experience for medical students and residents at Meritus Commons, the student housing community for the Meritus School of Osteopathic Medicine (MSOM).

In this highly visible and relationship-focused role, you will oversee the daily operations of Meritus Commons, support students throughout the leasing process, coordinate special events, and ensure a welcoming, safe, and engaging residential environment. If you enjoy working independently, building connections, managing multiple priorities, and creating outstanding customer experiences, we encourage you to apply.

What You'll Do

• Manage the day-to-day operations of Meritus Commons, including the clubhouse, mailroom, common areas, and residential grounds.
• Coordinate and execute community events and special programs that enhance the student living experience.
• Lead apartment leasing activities, including marketing available units, conducting tours, answering inquiries, and assisting prospective residents through the leasing process.
• Maintain accurate leasing records and documentation while ensuring compliance with housing policies and procedures.
• Process rent payments and collaborate with the MSOM Financial Aid Office when appropriate.
• Serve as a primary resource for students and residents by answering questions related to housing, lease agreements, and community expectations.
• Ensure consistent enforcement of housing policies and community standards to promote a positive living environment for all residents.
• Manage annual lease renewals and new resident onboarding for incoming classes of osteopathic medical students.
• Build strong relationships with students, residents, faculty, and administrative partners while providing exceptional customer service.

What We're Looking For

Education

• Associate degree preferred.

Experience

• Minimum of five (5) years of administrative, property management, housing, hospitality, customer service, or related professional experience.
• Experience coordinating events, managing customer interactions, and maintaining detailed records preferred.

Knowledge, Skills & Abilities

• Ability to work independently with minimal supervision and effectively manage competing priorities.
• Strong interpersonal, communication, and customer service skills with the ability to interact professionally with individuals at all levels.
• Ability to build rapport with students, residents, and prospective tenants.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems, lease management software, Microsoft Office applications, and other business technologies.
• Ability to interpret lease agreements, policies, and procedures and communicate information clearly and accurately.
• Demonstrated problem-solving skills and sound judgment in handling resident concerns.

Why Join Meritus School of Osteopathic Medicine?

At MSOM, you'll have the opportunity to support the next generation of physicians while helping create a community where students can thrive both academically and personally. Join a collaborative environment where your work directly impacts the student experience and contributes to the success of future healthcare professionals.

Make a difference beyond housing. Help create a place students are proud to call home.