Tennis Coordinator at Camp Creek Resort

Job Summary

The Tennis Coordinator provides day-to-day direction, coordination and supervision of the Tennis Programs and operations of the tennis department. This role supports the promotion of tennis programs and managing the tennis business plans. The Tennis Coordinator is responsible for mall match making and assisting with the activities promoted by the department.

Primary Responsibilities & Essential Functions

• Assist with day-to-day operations of the tennis area
• Assist the Director of Tennis with daily administration of the Tennis Department
• Assist with the planning and administration of programs and services, including but not limited to weekly clinics, mixers, holiday events, seasonal camps, and tennis events
• Prepare and maintain appropriate activity reports, sign-in sheets, sign-up sheets, and incident reports
• Register members for all events, activities, and clinics
• Assisting with inventory at end of the month
• Assist with the planning and administration of tennis staff meetings and tennis in-service and training sessions
• Fill responsibilities as a tennis trainer and tennis maintenance personnel as needed
• Oversee resort shop apparel, supplies, cleanliness, and inventory
• Maintain and restock water stations, towels, and retail inventory
• Ensure all equipment is in proper working order
• Monitor and maintain cleanliness, sanitation, and organization of recreation areas always
• Anticipate member/guests’ needs and respond promptly to all concerns/issues
• Assist members/guests as needed
• Monitor members/guests’ safety always
• Respond in a professional and prudent manner during an emergency
• Assist the Director of Tennis with marketing of tennis programs and events including flyers, emails to members, website information etc
• Joe standards and policies
• All other duties as assigned

Education and Experience

• Experience in a private club/resort setting preferred
• Computer experience including Microsoft Office Suite (Word, Outlook, Excel)
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job related needs
• Ability to read, write, speak, understand, and communicate in basic English
• Prior experience in tennis departments preferred
• Prior customer service experience preferred
• CPR, AED, First Aid certified (may obtain after hire)

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Knowledge of POS systems and member-based systems
• Ability to operate Microsoft Office
• Ability to think critically and troubleshoot issues independently
• Knowledge of tennis process, rules, and techniques
• Excellent communication and customer service skills

Physical Demands

• Prolong periods of standing and walking through tennis facilities
• Prolonged periods of standing, physical activity, stooping, and kneeling
• Must be able to lift and carry up to 50lbs
• Ability to demonstrate and assist with tennis instruction and drills
• Visual requirements include close vision, distance vision, depth perception, and ability to adjust focus
• Auditory requirements include effective hearing and verbal communication

Working Conditions

• Indoor and outdoor facilities
• Exposure to extreme heat or cold depending on the season
• Exposure to the elements, including but not limited to, sun, wind, rain, and humidity
• Fast-paced, active environment
• Exposure to cleaning chemicals (proper PPE provided)