Unemployment Insurance Manager (Compliance)
Ohio, United States1w ago
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Skills
About the role
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
The Compliance Manager oversees the daily operations of the Unemployment Insurance (UI) Program Integrity Compliance team. This role ensures audit work meets performance standards and supports the agency's mission to protect the integrity of Ohio's Unemployment Insurance program. The Compliance Manager plays a key role in identifying and preventing Fictitious Employers from entering the UI system by using proactive oversight, data monitoring and strong audit and investigative practices.
Oversee daily compliance audit operations and plan audit activities
Supervise staff, assign work, give direction and review performance
Provide technical guidance on all phases of the compliance unit process
Recommend, develop and interpret internal policies and state/federal laws and regulations
Evaluate program performance by developing and analyzing performance data
Advise UI leadership on policy issues and act as a liaison with other sections
Respond to or oversee responses to sensitive and technical inquiries about unemployment laws and policies
Prepare administrative reports, technical correspondence and written materials for leadership review
Ensure accurate recordkeeping and monitor reports
Participate in hiring decisions, give feedback, set goals, and conduct performance evaluations
Approve or deny leave and recommend disciplinary actions when needed
Create a team-focused culture that supports professional development and process improvement
Lead staff trainings on policy updates, procedures, and program changes
Facilitate staff meetings and discussions
Approve or deny travel reimbursement requests
Recommended Skills
Knowledge of Unemployment Insurance (UI) program
Knowledge of auditing, investigations, management, supervision and labor laws
Strong communication, analytical, supervisory and management skills
Skills in auditing and investigative work
Ability to use advanced data analytics
Intermediate Excel skills
Strong report-writing abilities
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license
PN(s): 20032393
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
The Compliance Manager oversees the daily operations of the Unemployment Insurance (UI) Program Integrity Compliance team. This role ensures audit work meets performance standards and supports the agency's mission to protect the integrity of Ohio's Unemployment Insurance program. The Compliance Manager plays a key role in identifying and preventing Fictitious Employers from entering the UI system by using proactive oversight, data monitoring and strong audit and investigative practices.
Oversee daily compliance audit operations and plan audit activities
Supervise staff, assign work, give direction and review performance
Provide technical guidance on all phases of the compliance unit process
Recommend, develop and interpret internal policies and state/federal laws and regulations
Evaluate program performance by developing and analyzing performance data
Advise UI leadership on policy issues and act as a liaison with other sections
Respond to or oversee responses to sensitive and technical inquiries about unemployment laws and policies
Prepare administrative reports, technical correspondence and written materials for leadership review
Ensure accurate recordkeeping and monitor reports
Participate in hiring decisions, give feedback, set goals, and conduct performance evaluations
Approve or deny leave and recommend disciplinary actions when needed
Create a team-focused culture that supports professional development and process improvement
Lead staff trainings on policy updates, procedures, and program changes
Facilitate staff meetings and discussions
Approve or deny travel reimbursement requests
Recommended Skills
Knowledge of Unemployment Insurance (UI) program
Knowledge of auditing, investigations, management, supervision and labor laws
Strong communication, analytical, supervisory and management skills
Skills in auditing and investigative work
Ability to use advanced data analytics
Intermediate Excel skills
Strong report-writing abilities
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license
PN(s): 20032393
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: