WaterPark Guest Services Agent

Massanutten Resort

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Required

• Must be at least 16
• Excellent customer service skills
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Preferred

• Customer service experience

Job-Type: Seasonal

Typical Schedule

Days:

• • Varies, including weekends, holidays required as needed

Hours:

• • Varies, including evenings

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, November 20. For more information, contact José Antonio Martínez at 540.289.3143.