Account Manager, Premium Service

Account Manager, Premium Service

Location: Salt Lake City, Utah

Reports to: VP, Service & Groups

Employment Type: Full-Time

Position Summary

Crimson Brand Partners is looking for an enthusiastic and coachable Account Manager, Premium Service to join our team. Located in the picturesque state of Utah, this role offers a unique opportunity to work at one of the most exciting organizations in college athletics. 

In this role, you will play an important role in providing a premium experience for our premium members. This role will focus on working with decision makers and administrators to enhance their member experience and deliver value through events, experiences, and benefits associated with the membership platform. In addition to strengthening the membership platform, this role is also responsible for cross-selling, upselling, and new sales opportunities for the organization to continue to drive revenue.

Key Responsibilities 

The Account Manager, Premium Service will have the daily responsibilities including, without limitation the following: 

• Create a best-in-class experience for all premium members. 
• Schedule office visits, lunches, and meetings with members to create strong customer relationships. 
• Responsible for Premium retention as well as driving new business opportunities through referrals, prospecting, cross-selling, upselling, and new sales leads. 
• Responsible for managing customer profiles for accounts using CRM and taking detailed notes to ensure 100% accuracy with accounts. 
• Work with leadership to create fresh and unique experiences for all our members both on game days and non-game day events. 
• Assist the Game Night staff with customer service issues as they arise with premium members. 
• Other duties as assigned.

Qualifications/Requirements 

• Education: Bachelor’s degree from an accredited college or university, or equivalent experience 
• Experience: 1-2 years of ticket sales and/or service management, or equivalent 
• Experience tracking communications and correspondence with clients using a CRM system preferred 
• Successful track record of achieving sales goals 
• A positive commitment to providing exceptional customer service 
• Strong communication skills, both verbal and written, and exceptional interpersonal skills Excellent organization skills and attention to detail 
• Proficient in Microsoft Word, Excel, and Outlook 
• Must be able to work non-traditional hours, including evenings, weekends, and holidays

Work Schedule and Environment

This is a full-time, Salt Lake City-based position that works primarily from Crimson Brand Partners’ office and event venues. Because the role supports live events, regular evening, weekend, and holiday work will be required. The schedule will vary according to the athletics and event calendars.

Physical and Environmental Requirements 

• Work is performed in an office environment and in arena/stadium settings during events. 
• Event support may involve: 
  • Standing and walking for extended periods on event days.
  • Working in loud or crowded environments. 
  • Occasional lifting and moving of materials for game day, sales events, etc.

Compensation and Benefits

Crimson Brand Partners offers a competitive compensation package which includes: 

• Medical and dental coverage, with Crimson Brand Partners contributing 80% of monthly premiums 
• Vision coverage 
• 401(k) retirement plan with a 4% employer match 
• 10 days of paid vacation annually 
• Five paid sick days annually 
• 11 paid holidays 
• Voluntary life and accidental death and dismemberment insurance 
• Voluntary short- and long-term disability coverage 
• Employee Assistance Program 
• Voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage 
• University of Utah "A" Parking Permit ($1,127 value) 
• Tickets to Utah Athletics events

About Crimson Brand Partners

Crimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners manages commercial operations across Utah Athletics, including events at stadiums and arenas, branding, licensing and sponsorships, ticketing, and digital media.

Equal Employment Opportunity

Crimson Brand Partners is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable law. We consider all qualified applicants in accordance with applicable federal, state, and local laws.