QSSK-GM-GENERAL MANAGER
Nairobi, Kenya12h ago
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Skills
About the role
JOB TITLE: GENERAL MANAGER
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced General Manager to work in Kenya.
Job Purpose
The General Manager is responsible for overseeing the overall operations of the restaurant and padel sports activities. This role ensures high-quality customer service, efficient daily operations, financial performance, and seamless integration of hospitality and sports offerings. The General Manager will lead teams across different departments, maintain service excellence, and ensure that the establishment runs profitably while delivering a premium experience to guests.
Key Responsibilities
1. General Operations Management
- Oversee daily operations of the fine dining restaurant, beer garden, and padel sports facilities.
- Ensure all departments function smoothly, maintaining high service standards.
- Monitor inventory levels and coordinate with procurement teams for timely replenishments.
- Implement and maintain health, safety, and hygiene standards across all areas.
- Ensure full compliance with operating controls, SOPs, policies, procedures, and service standards.
2. Financial Performance & Budgeting
- Draw up and manage budgets, revenue targets, and cost control strategies.
- Oversee cash flow, sales reports, and financial forecasts to maximize profitability.
- Identify and implement strategies to enhance revenue, such as promotions and events.
- Prepare a monthly financial report for the Directors.
- Demonstrate a strong understanding of P&L statements and the ability to react with impactful strategies.
3. Customer Experience & Service Excellence
- Maintain a premium guest experience by ensuring high service quality.
- Handle VIP guest relations and resolve customer complaints effectively.
- Work closely with chefs, bartenders, and service teams to enhance the food and beverage experience.
4. Team Leadership & Human Resources