Service Advisor/Writer
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Key details
- Work style
- Onsite
- Function
- Marketing & Communications
- Focus area
- other
- Posted
- 3d ago
Skills
customer servicespanish
About the role
Description
Mike Calvert Ford is proud to be the newest addition to the Vaughan Automotive Group family. As our newest acquired dealership, we're entering an exciting new chapter — bringing fresh energy, new opportunities, and renewed investment in our people and our customers. We're looking for a customer-focused Service Advisor to be the primary point of contact between our customers and the service department — guiding customers through the repair and maintenance process while ensuring an excellent experience from check-in to vehicle delivery.
Responsibilities
- Greet customers promptly and professionally as they arrive for service
- Listen to and document customer concerns, and translate them into clear, accurate repair orders for technicians
- Recommend maintenance and repair services based on manufacturer schedules, technician findings, and vehicle history
- Provide accurate estimates for labor and parts, and obtain customer approval before work begins
- Communicate with technicians throughout the repair process to track status and any additional findings
- Keep customers updated on vehicle status, timelines, and any changes in cost or scope
- Review completed repair orders for accuracy before closing them out
- Explain completed work, charges, and warranty coverage to customers at pickup
- Follow up with customers as needed regarding declined services, satisfaction, or future maintenance needs
- Maintain strong CSI (Customer Satisfaction Index) scores and meet department sales and efficiency goals
- Work closely with technicians, parts, and the service manager to keep the shop running smoothly
Requirements
- Prior experience as a Service Advisor or in a customer-facing automotive service role preferred
- Strong communication, listening, and customer service skills
- Ability to explain technical repair information in clear, easy-to-understand terms
- Comfortable working with dealership service and scheduling software
- Strong organizational skills and ability to multitask in a fast-paced environment
- Sales aptitude with the ability to recommend services without being pushy
Preferred Qualifications
- Experience with Ford vehicles and dealership service systems
- ASE certification(s) a plus
- Bilingual (English/Spanish) a plus