QSSK-MMA-MARKET MERCHANT ACTIVATOR

JOB TITLE: MARKET MERCHANT ACTIVATORS (SHORT-TERM)

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for competent Market Merchant Activators to work in Kenya.

Job Purpose

The Market Merchant Activator will be responsible for onboarding, activating, and recruiting new merchants onto the client's digital merchant ecosystem. This is a short-term (3-month), performance-driven field engagement role.

Key Responsibilities

1. Merchant Acquisition & Onboarding

· Identify, recruit, and onboard new MSME merchants onto the digital payments ecosystem within assigned catchment areas.

· Drive rapid onboarding of existing customers who are not yet active on the platform.

· Ensure all onboarding documentation (KYC, merchant forms) is accurately completed and submitted in line with client requirements.

2. Merchant Activation & Usage Growth

· Activate onboarded merchants to ensure first transaction within defined timelines.

· Drive sustained usage by supporting merchants to process customer payments via the platform.

· Conduct follow-ups to reduce merchant dormancy and improve transaction volumes.

3. Field Engagement & Training

· Conduct daily field visits based on approved work plans covering assigned branches as per rollout model.

· Train merchants and their staff/agents on the use of the digital payments platform and best practices for collections.

· Execute structured customer engagements using approved scripts to drive onboarding, activation, and transaction uptake.

4. Performance Delivery (Targets & KPIs)

· Meet daily and weekly assigned targets on:

· Activated merchants (first transaction)

· New merchants onboarded

5. Data Capture, Reporting & Compliance

· Capture and submit all required customer KYC, onboarding, and activity data accurately and on time.

· Provide daily and weekly performance reports (visits, onboarding, activations, issues).

· Escalate customer issues, operational risks, or reputational concerns promptly.

· Collect, record, store, and transmit all customer queries in the prescribed manner.

· Inform the client's designated officers of all events that may impact the client's reputation in a timely manner.

6. Merchant Retention & Relationship Management

· Monitor merchant activity and proactively re-engage inactive/dormant merchants.